14-Day Refund + Cancellation Policy (100% Guarantee)
Transparent, traveler-first refund protections covering trip cancellations, incompatible devices, and technical carrier connectivity issues.
1. 14-Day 100% Money-Back Guarantee on Unused eSIM Profiles
If your trip is canceled, postponed, or you discover your smartphone is not eSIM-compatible before using your plan, you are entitled to a full 100% refund within 14 calendar days of purchase, provided the eSIM profile has not been installed or consumed cellular data on a destination network.
2. Technical Connectivity Guarantee + Free Replacement
If you arrive at your destination and your SoloEsim profile fails to attach to the specified local Tier-1 carrier network despite following our 60-second setup instructions, SoloEsim will issue either a 100% full refund or an instant replacement eSIM profile free of charge.
3. Simple 1-Step Refund Request Process
To request a refund, send an email to support@soloesim.com with your Order Reference ID or checkout email address. Our support engineers audit the ICCID activation status on our SM-DP+ server and approve eligible refunds within 12 to 24 hours.
4. Payout Timeline + Zero Cancellation Fees
Approved refunds are returned directly to your original payment method (PayPal or payment card) within 2 to 5 business days. SoloEsim charges $0.00 in restocking, cancellation, or administrative processing fees.
24/7 Legal, Privacy and Traveler Support Desk
Questions regarding our Terms of Service, GDPR/CCPA data protection, or 14-day refund eligibility? Contact our compliance and engineering desk anytime.